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Veterinarian

J907518 North Babylon New York USD150K - USD160K / Year

Lead the client experience at a 24/7 multi-specialty veterinary hospital in North Babylon, NY as a Co-Care Coordination Supervisor, with compensation up to $160,000. Step into a visible leadership role that champions service excellence and team growth in a fast-paced, mission-driven setting.

The Hospital
- 24/7 emergency and multi-specialty environment supporting complex cases across surgery, internal medicine, oncology, neurology, ophthalmology, cardiology, dermatology, dentistry, rehabilitation, and avian/exotics.
- Advanced on-site capabilities, including MRI/CT, in-house laboratory diagnostics, on-site pharmacy, and specialty therapies such as hemodialysis.
- AAHA-accredited facility with board-certified specialists and a strong culture of mentorship and continuing education.
- Team-driven, collaborative structure with clear leadership support for operations, training, and professional development.
- Emphasis on compassionate care, client support resources, and a high standard of service at every touchpoint.

Location
Join a South Shore community with everyday convenience and outdoor recreation on the doorstep. North Babylon offers easy commuting, great local amenities, and year-round activities.
- Minutes to Belmont Lake State Park for trails, boating, picnicking, and seasonal events.
- Quick access to beaches at Robert Moses State Park and Cedar Beach, plus ferries to Fire Island from nearby Bay Shore.
- Convenient commuting via nearby Long Island Rail Road stations (Babylon/Lindenhurst/Deer Park) and major parkways (Southern State, Sunrise Highway, Robert Moses Causeway).
- Bustling Deer Park Avenue corridor with restaurants, cafes, and retail for stress-free lunches and errands.
- Family-friendly area with active local schools and frequent farmers markets, concerts, and community festivals in the Town of Babylon.
- Close to regional healthcare and higher-education options, including area hospitals and local colleges.

Benefits
- Medical, dental, and vision insurance
- 401(k) with employer contribution
- Paid time off and paid holidays
- Paid parental leave
- Continuing education opportunities and a formal mentorship program
- Pet care discounts
- Life and disability coverage
- Employee assistance program
- Uniform allowance and paid training
- Commuter-friendly location and parking

The Role
- Co-lead client services operations in partnership with senior hospital leadership to deliver consistent, high-quality service at the front desk and across all client touchpoints (in person, phone, email).
- Supervise, schedule, coach, and develop Client Care Coordinators; recognize strong performance and support improvement plans where needed.
- Uphold and communicate service standards, policies, and procedures; conduct regular team updates and briefings.
- Oversee appointment workflows, triage communications, voicemail monitoring, and timely client callbacks.
- Resolve escalated client concerns with diplomacy; maintain a calm, solutions-focused approach in a 24/7, high-volume setting.
- Ensure reception areas remain clean, welcoming, and well-stocked; manage front-of-house supplies and inventory.
- Partner with clinical and billing teams to streamline handoffs, discharge communications, and client education.
- Manage accurate cash handling and payment reconciliation; assist with accounts receivable, disputes, and collections processes.
- Support timekeeping, scheduling, and attendance tracking; assist with performance appraisals and training plans.
- Contribute to quality-improvement initiatives and data accuracy through consistent documentation and reporting.

Requirements
- Eligibility to work in the United States
- High school diploma or equivalent; some college preferred
- 5+ years of customer service leadership or management, with 5+ years of supervisory experience
- Strong computer proficiency and data-entry accuracy; experience with practice or medical office software preferred
- Proven skills in coaching teams, de-escalation, organization, and multi-tasking in a fast-paced environment
- Veterinary or medical front-desk experience preferred
- Availability for a schedule that may include evenings, weekends, and holidays in support of a 24/7 hospital
- License to practice in New York (if clinically credentialed; not required for this non-clinical role)

Apply
If this opportunity aligns with your leadership strengths and passion for exceptional client care, click apply. One of our team will be in touch shortly.

Benefits

Competitive Salary, Medical insurance, Relocation assistance