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Patient Care Coordinator

J664338 Ridgewood New Jersey USD55K - USD65K / Year

A modern, patient-focused hearing healthcare clinic in NJ is seeking an energetic, friendly, and ambitious Front Office Coordinator to join its growing team.

This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.
As the practice continues to expand, this position provides critical support across front desk operations, patient services, office administration, and insurance coordination. There is clear potential for growth into an Office Manager role for the right candidate who demonstrates leadership, initiative, and operational excellence.

Position Overview

The Front Office Coordinator plays a key role in creating a welcoming and professional environment for patients. This position combines guest services, scheduling, administrative support, insurance coordination, and patient education to ensure smooth daily operations and high-quality care.
The ideal candidate is organized, proactive, and able to manage multiple responsibilities while maintaining attention to detail and patient satisfaction.

Key Responsibilities

Patient Reception, Administration & Scheduling

• Greet and register patients professionally
• Update patient records and manage appointment scheduling

Communication Management

• Answer incoming phone calls and emails
• Provide information and facilitate communication between patients and clinical staff

Insurance Coordination & Billing

• Verify insurance eligibility
• Process claims and billing inquiries
• Handle financial transactions accurately

Patient Records & Office Maintenance

• Maintain patient confidentiality and secure records
• Prepare files and support general office organization

Patient Education & Support

• Provide basic information and educational materials
• Coordinate referrals and assist with problem resolution

Training, Quality Assurance & Operational Support

• Participate in training and quality assurance initiatives
• Collaborate with the team on operational improvements
• Support leadership with administrative and workflow enhancements

Requirements

• High school diploma or equivalent (some college coursework preferred)
• Previous customer service or administrative experience preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Proficiency with computers and office software
• Ability to manage workload in a busy, patient-focused environment

Benefits

• Medical benefits
• Paid Time Off (PTO) and paid holidays
• 401(k) with employer match
• Opportunity for career advancement into an Office Manager role

INDUSAAUD

Benefits

Competitive Salary, Paid Vacations, Dental Insurance, Professional Development Assistance, Relocation assistance, Non-compete, Fear Free Practice, Production % bonus, 401k